Traveling is a passion for many people, but it can be challenging to find affordable and flexible travel options that meet your needs and preferences. This is where Kiwi.com comes in, a leading online travel booking website that offers innovative technology, cost-effective pricing, and a wide range of travel options for adventurers and budget-conscious travelers worldwide. In this article, we’ll explore why Kiwi.com is the go-to travel booking website for travelers seeking unique destinations and experiences while keeping costs low. We’ll cover Kiwi.com’s history, services, features, pros and cons, customer support, and tips for using the platform effectively.
History of Kiwi.com
Kiwi.com was founded in 2012 by Oliver Dlouhý and Jozef Képesi, two Czech entrepreneurs who saw an opportunity to disrupt the travel industry by offering a more flexible and affordable booking platform. Originally called Skypicker, the company started as a flight aggregator that helped travelers find cheap flights by combining low-cost carriers and traditional airlines. Over time, Skypicker expanded its services to include hotel bookings, car rentals, and travel insurance, rebranding itself as Kiwi.com in 2016. Since then, Kiwi.com has grown rapidly, with over 3,000 employees and offices in 11 countries worldwide.
Services and Features of Kiwi.com
Kiwi.com offers a wide range of travel services and features designed to meet the needs of adventurers and budget-conscious travelers. Here are some of the most important ones:
- Flight bookings
Kiwi.com’s flight booking platform is one of its most popular services, allowing customers to search for flights from over 700 airlines worldwide. Kiwi.com’s flight search engine is user-friendly and flexible, allowing customers to search for one-way, round-trip, or multi-city flights, and to choose from various filters such as departure time, layover duration, and airline preferences. Kiwi.com also offers a “Price Calendar” feature that shows customers the cheapest flight options for a specific destination over a range of dates, helping them find the best deals and save money on their travel.
- Hotel bookings
Kiwi.com also offers hotel bookings, allowing customers to search for and book hotels worldwide. Kiwi.com’s hotel search engine is similar to its flight search engine, with various filters and sorting options to help customers find the best hotel options that meet their preferences and budget. Kiwi.com’s hotel bookings are often bundled with flight bookings, allowing customers to save money on their travel arrangements.
- Car rentals
Kiwi.com offers car rentals through its partnership with Rentalcars.com, one of the world’s largest car rental companies. Kiwi.com’s car rental search engine is easy to use, with various filters and sorting options to help customers find the best car rental options that meet their needs and budget. Kiwi.com also offers a range of add-ons and extras such as GPS, child seats, and additional drivers, making it easy for customers to customize their car rental arrangements.
- Travel insurance
Kiwi.com offers a range of travel insurance options to protect customers against unexpected events such as flight cancellations or medical emergencies. Kiwi.com’s travel insurance policies are provided by AXA Partners, one of the world’s leading insurance companies, and include options such as trip cancellation, emergency medical coverage, and luggage protection. Kiwi.com’s travel insurance policies are affordable and flexible, allowing customers to choose the level of coverage that best meets their needs and budget.
- Nomad feature
Kiwi.com’s “Nomad” feature is one of its most innovative and useful services, allowing customers to book multiple flights at once, creating a round-trip itinerary that may involve different cities or countries. This feature is especially useful for adventurous travelers who want to explore multiple destinations in one trip without having to book each flight individually. Kiwi.com’s Nomad feature is flexible and customizable, allowing customers to choose the number of destinations, the duration of their stay in each location, and the order of their itinerary. Kiwi.com’s Nomad feature is also cost-effective, as it often allows customers to save money on their flights compared to booking each leg of their trip separately.
Pros and cons
Here are some of the potential pros and cons of using Kiwi.com:
- Wide range of travel options: Kiwi.com allows you to book flights, hotels, and rental cars from various providers, giving you access to a wider range of travel options.
- Cost-effective: Kiwi.com often offers competitive prices on travel, and their “Virtual Interlining” technology can help you save money by finding more affordable flight combinations.
- Customer support: Kiwi.com offers 24/7 customer support via email, phone, and live chat to help you with any questions or issues you may encounter while booking or traveling.
- User-friendly website: The Kiwi.com website is easy to navigate and offers a range of search filters and options to help you find the travel arrangements that best suit your needs.
- Additional fees: Kiwi.com may charge additional fees for services such as baggage or seat selection, and some customers have reported unexpected charges or complications during the booking process.
- Limited flexibility: Some customers have reported difficulty making changes or cancellations to their bookings, and the company’s policies regarding changes and refunds may be more restrictive than those of other travel booking websites.
- Uncertainty with “Virtual Interlining”: While the “Virtual Interlining” technology can provide cost savings and more travel options, it may also result in longer layovers or more complicated itineraries that can cause inconvenience or potential travel disruptions.
- Lack of transparency: Kiwi.com has been criticized for not providing enough information about the airlines and providers it works with, which can make it difficult for customers to fully understand their travel arrangements and potential restrictions or fees.
Overall, Kiwi.com can be a good option for those looking for a wide range of travel options and cost-effective prices, but it is important to carefully review the terms and conditions of bookings and be aware of potential fees and limitations.
Tips for Using Kiwi.com Effectively
Here are some tips for using Kiwi.com effectively to get the most out of your travel bookings:
- Use the Price Calendar feature to find the best deals on flights.
- Be aware of potential hidden fees and read the terms and conditions carefully before booking.
- Consider booking a “Nomad” itinerary if you plan to visit multiple destinations on one trip.
- Compare prices and options on other travel booking websites to ensure that Kiwi.com is offering the best deal.
- Contact Kiwi.com’s customer support team if you have any questions or issues with your booking.
Kiwi.com offers 24/7 customer support to assist with any questions or issues you may encounter while booking or traveling. You can contact their customer support team via email, phone, or live chat, which is available directly from the website.
To contact Kiwi.com customer support:
- Go to the Kiwi.com website (www.kiwi.com)
- Scroll down to the bottom of the page and click on the “Support” link
- Choose the category that best fits your question or issue (e.g. Booking, Cancellations, Payments, etc.)
- Select the specific topic related to your question or issue
- You will be presented with options to contact customer support via email, phone, or live chat
Kiwi.com’s customer support team is generally responsive and helpful, and they are available around the clock to assist with any problems or concerns you may have.
In conclusion, Kiwi.com is the go-to travel booking website for adventurous and budget-conscious travelers who seek unique destinations and experiences while keeping costs low. Kiwi.com’s innovative “Virtual Interlining” technology, cost-effective pricing, wide range of travel options, customer-centric approach, and transparency and reliability make it a popular choice among travelers worldwide. Whether you’re planning a backpacking trip through Southeast Asia or a road trip across the United States, Kiwi.com can help you create a personalized and affordable travel itinerary that meets your needs and preferences.